Privacy Policy

Information We Use

Ozil Goal AI processes your account email, profile and login information to provide access to your account. When you start generation, we process your uploaded photo, the built-in reference video and prompt, chosen resolution, task status and resulting video. We also keep credit usage and relevant order records to manage your balance, troubleshoot failures and resolve billing questions.

Selecting a photo only creates a preview in your browser. It is uploaded when you submit a generation request. Only upload photos you have permission to use, and avoid including unnecessary sensitive information.

How Long Photos and Videos Are Stored

For successful tasks, uploaded photos, intermediate files and generated videos in our storage are scheduled for automatic deletion 30 days after generation completes. For tasks that do not complete successfully, the cleanup period is 30 days from task creation. The task record in the generation service is removed during that cleanup. Download videos you want to keep before they expire; automated cleanup can be delayed by service interruptions.

These periods apply to our generation storage, not to third-party providers' independent systems. Account information remains while your account is active. Credit, transaction, security and support records may be retained separately where needed for account administration, dispute resolution, fraud prevention or legal and accounting obligations. Deleting media does not automatically delete those records.

Third-Party AI Processing

We use EvoLink to submit video-editing requests to the Kling model service. When you request a video, EvoLink and the downstream model service receive access to the photo, reference video, built-in prompt and generation settings needed to process the request. We retrieve the output and prepare your downloadable video. We do not send your account password or payment credentials as part of the AI generation request.

Our media storage uses Cloudflare. The AI service retrieves input files through temporary signed links; those links expire, but expiry does not erase copies already retrieved by a provider. Processing may take place outside your country.

EvoLink describes its data practices in its Privacy Policy. Its public policy does not specify a fixed retention period for submitted photos or a model-specific training commitment. We therefore do not promise that all third-party copies are deleted immediately or that every downstream provider excludes inputs from training. Our own 30-day cleanup does not control third-party retention. Contact us before uploading if you require additional information about this processing.

Request Access, Correction or Deletion

You may request access to, correction of, or deletion of your account information, uploaded photos and generated videos through the support contact below. Send the request from your account email where possible, include relevant task IDs, and say whether you want specific media or the entire account deleted. Do not send passwords, verification codes or full card details.

We may ask for proportionate information to verify account ownership. After verification, we will explain what can be deleted, any records that must be retained and any provider follow-up needed. We can remove data under our control and request assistance from providers where applicable; we cannot erase copies you or other recipients have already downloaded.

Payment and Generation Support

Use the support contact below for failed generation, missing video credits, download problems or payment questions. Include your account email, task or order ID, approximate time and a description of the problem. For a charge inquiry, include the amount and currency, but never your full card number or security code.

Technical generation failures return the video allowance used for that task. This is a credit return, not an automatic cash refund. If the allowance is missing or you need a payment reviewed, contact support with the relevant details.

Website Data and Public Examples

Cloudflare and other infrastructure providers may process IP addresses, browser details, request times and security logs to deliver and protect the website. Authentication uses session cookies, and theme or language preferences may be stored in your browser. The website may request externally hosted fonts or other page resources.

The public video references are example material, separate from private customer uploads. Third-party websites have their own privacy practices when you visit them.

Analytics

We use Google Analytics to understand visits and traffic sources, Plausible at stats.hotellobby-ai.org to measure website usage, and Microsoft Clarity for interaction reports, heatmaps and session replays. These services may process page URLs, referrers, device and browser information, approximate location and interactions. Google Analytics and Clarity may use cookies or similar identifiers. We mask the generation area and account pages in Clarity to reduce exposure of private content, and we do not intentionally send uploaded photos, generated videos, passwords or verification codes as analytics events.

You can manage cookies and tracking through your browser settings or blocking tools. Provider processing is described in the Google Privacy Policy, Microsoft Privacy Statement and Plausible Data Policy.

Contact Support

Email hello@ozilgoalai-video.org for data deletion requests, payment questions or generation problems. You do not need to sign in to contact us by email.

Open a support ticket after signing in to request data deletion or get help with payments and generation. Use “Privacy request” or “Generation / payment issue” in the title. Replies are available in your ticket history.

Policy Updates

We update this page when our processing practices change. The date above identifies the latest revision.